Introduction

RakTek and its subsidiaries (collectively “RakTek”) respects and values your privacy.

This Privacy Policy outlines how RakTek (“we,” “us,” or “our”) collects, uses, discloses, and processes information from individuals. The Policy applies to RakTek’s products, services, website, and other interactions (e.g., customer inquiries, attendance at conferences, etc.).

By using our Services, Websites, or engaging with RakTek, you signify your agreement with this Policy. If you disagree with its terms, please refrain from accessing or using any aspect of RakTek’s business.

Information Collection

RakTek collects, stores, and uses various categories of personal information to enhance our offerings and fulfill contractual obligations. We may receive this information directly from you, third parties, or through automated processes. The data we collect includes:

Contact information: This comprises your name, company, job title, email address, and contact number. It may be obtained from opt-in forms, consent forms, or direct communication via phone, email, post, live chat, or social media.

Technical information: This includes device IP addresses, location derived from IP addresses, browser details, operating system specifics, network information, and Services metadata.

Usage information: We employ cookies and tracking technologies to understand how you interact with our Websites and Services. This includes data such as how you input information, email interactions, and actions performed while using our Services.

Information from third parties: Data from external sources may be used to enrich our information or enhance its utility.

Product feedback: We allow customers to provide feedback and ideas through a third-party platform.

Other voluntarily provided data: Information furnished during user experience interviews, contests, job applications, and interactions with RakTek on social media platforms.

Note: Our Services and Website are not intended for individuals under 18. We do not knowingly collect data from children under 18. If you believe your child under 18 has provided us with data, please contact us.

Use of Information

We process collected information for various purposes, including fulfilling contractual obligations, providing and enhancing our Services, delivering relevant communications, managing accounts, ensuring security, and as required by applicable law. Your data may be used for:

Fulfilling contractual obligations: Processing information based on agreements with you or third parties.

Service provision, improvement, and protection: Employing data to enhance our offerings, troubleshoot technical issues, and analyze usage trends.

Communication: Sending essential service messages, administrative updates, and marketing communications.

Billing and account management: Utilizing information for invoicing and account-related matters.

Security and abuse prevention: Investigating and mitigating potential security threats or misuse.

Legal Basis for Processing Information

RakTek operates in adherence with the major privacy principles and frameworks around the world, including, but not limited to, the OECD Guidelines on the Protection of Privacy and Transborder Flows, the EU General Data Protection Regulation 2016/679 (GDPR), and the APEC Privacy Framework.

Information Sharing and Disclosure

RakTek does not and will not sell, rent, or lease your personal information to others.

However, data may be shared with affiliates, subsidiaries, and third-party service providers. We require third parties to uphold data security and legal compliance. Sharing may occur under circumstances such as:

Intra-group sharing for performance evaluation and service optimization.

Sharing with third-party service providers for operational purposes.

Sharing with regulators or government agencies as legally required or under exceptional circumstances.

Data Storage

Your data is stored securely, electronically on our servers or third-party servers, and occasionally in hard copy form in restricted access locations. We have implemented security measures to protect your data from unauthorized access or disclosure.

Data Retention

We retain personal information as necessary for its intended purpose and as per legal requirements. In some cases, data may be anonymized and used without identifying you.

Cookies

We use cookies to enhance your browsing experience. These small text files, known as “cookies,” are placed on your device when you visit our site. Cookies are essential for improving our website’s functionality and performance, enabling us to offer you a more personalized and efficient service. Here’s how they help:

• Audience Insights
• User Recognition
• Business and Marketing Insights

Sometimes, we receive cookies from trusted third-party partners to improve our website further. You can choose to decline cookies by adjusting your browser settings.

By continuing to use our website without adjusting your browser settings, you consent to RakTeks’s reasonable use of cookies as outlined in our Cookies Policy.

Your Rights

You have rights regarding your personal data, including accessing, correcting, erasing, and objecting to processing. You can withdraw consent for processing or object to processing for marketing purposes. For these actions or any inquiries, please contact us.

Contact

If you have questions or wish to exercise your rights regarding your personal information, you can reach us at sales@raktek-pdu.com.

Ethics and Business Conduct

At RakTek, our unwavering commitment is to conduct business with the utmost integrity. This commitment begins within our company, encompassing our employees and contractors, and extends to our interactions with customers and suppliers. It underpins every facet of our operations.

Implementation Date

We review RakTek’s Policy regularly to reflect changes introduced by the applicable legislation.

This Policy was last updated on August 1, 2023.